Balance is where collected payments are settled and also balance is used for disbursing (bulk) payouts to recipients.
For collected payments, as soon as the payment from your customer is successful, it is settled to the balance. You should be able to see added funds on your balances. After funds are settled to your ClickPesa balance, you will be able to withdraw funds to your local account.
How to use balance #
How to view all balances #
- From your dashboard, navigate to the left-hand side and select “Account”.
- You will see two cards under the title Balances, the first showing the Available TZS balance and the other showing the Available USD balance. You can withdraw funds from USD and TZS balances.
Frequently Asked Questions (FAQ) #
- Where is balance used for?
Balance is used for the settlement of your collected payments and (bulk) payouts.
- Does my collected payments also show in this balance after received?
Yes, collected payment show in the balance after received
- What is the settlement time of my collected payments?
Collected payments through card (Mastercard / Visa / UnionPay) are settled within T+2 working days. Any other collected payment is nearly instant.
- I collected a payment of one of my customers but my collected payment does not show yet in my balance, what do I do?
The status of collected payments can be followed under transactions. Card payments sometimes can take longer then T+2 working days to process due to various checks and authorizations that need to take place.
- Do my collected payments settle in a single payment or do you settle each collected payment separately?
Each payment is settled separately to your ClickPesa balance which you will be able to withdraw funds to the bank account you added as settlement account.
- Can I see the status of my collected payments?
Yes, that is possible under transactions.
- Why does USD balance show?
Payment pages and invoices can accept payments from USD via card or bank transfer. Payments made for invoices or payment pages with USD currency will be settled to USD balance.
- How do I top-up my balance for a (bulk) payout?
You can top-up your using the deposit functionality on this account page.