To exchange currencies using ClickPesa’s e-Bureau de Change solution the following steps are followed:
1 ) Select the amount and currency you want to exchange. Select the currency you want to receive and in a couple of seconds the best rate with the converted total amount will appear on the screen. If the rates suit you click on “next”.
2 ) In the next step you select how you will deposit the amount and currency you want to exchange. You can make a deposit from a bank account, mobile money account or your ClickPesa wallet. It uses the bank account and mobile money account setup under your payment settings (read here more about how to manage this). Not all methods of payments are supported depending on the currency you select to convert
3 ) After the deposit account has been successfully selected, you select to what account the converted amount and currency will be paid out. It let you choose to make a payout to your setup bank account, mobile money account or your ClickPesa wallet. It uses the bank account and mobile money account setup under your payment settings (read here more about how to manage this). The payout time depends on the payout option you have chosen.
4 ) When both deposit and payout account are selected you will be taken to a confirmation page. Double check if all the information is correct and confirm the exchange if that’s the case. Please note that the rate is locked after you confirm. ClickPesa is not responsible for any mistakes made.
5 ) In case bank account or mobile money account is selected as method of deposit, the tool will give account details with a reference ID to make a deposit to. Make sure the reference ID is added when the transaction is made. The transaction expires if the funds are not deposited within two hours of requesting the trade.
6 ) Once ClickPesa has received your deposit, the exchange is executed and the converted amount and currency will be settled in your selected payout account. The time of payout depends on the payout option you selected. You automatically receive a receipt when the amount payout is done.
